FAQ

1. Are the Euro Special Notes real collectible notes?

The Euro Special Notes are official collectible notes.
The notes are issued on the occasion of a special place, person or historical event and can be collected. 
The notes have different security features which banknotes also have, like a watermark, microlettering, unique numbering, holografic stripe, fluorescent fibers and invisible ink that glow under UV light.
They  can't be used to pay with.

2. Payment methods

You can pay with one of the following payment methods: iDeal, Mastercard, VisaSofort, Bancontact, KBC and Belfius.

3. Shipping costs

These are the shipping costs:

Within The Netherlands: € 5,50
The package will be delivered as a package which can be put in the mailbox at the door and can be followed with Track and Trace.
When we have sent it, the further risk lies at the customer who ordered it.

Within Europe: € 7,50
The package will be delivered as a package which can be put in the mailbox at the door and can be followed with Track and Trace (if the paid shipping costs covers the shipping rate, otherwise it will be send by mail).
When we have sent it, the further risk lies at the customer who ordered it.

Outside Europe: € 6,50
The package will be send by mail.
When we have sent it, the further risk lies at the customer who ordered it.
The risk of additional VAT at countries outside the EU, where the package has been sent to, lies at the customer. 

Worldwide delivery doesn't mean packages will be send to all countries in the world. There are countries excluded because of legal and risk reasons. 

4. Returns

Aren’t you satisfied with your online purchase? There’s the possibility to return the product within 14 days after receiving the product. When receiving the product it's sealed. If you want to return the product the seal can’t be broken, because you can inspect the product properly without breaking the seal. The customer has to pay for the shipping costs and the product has to be received in good condition (i.e. non folded). When returning the product, please include the filled in return form, which you can find at the bottom of the Terms and Conditions page. Business orders are excluded from this return policy.

5. Complaints

Do you have a compaint? Let us know at the contact form.

 

 

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